Description

When I compare the books on expert systems in my library with the production expert systems I know of, I note that there are few good books on building expert systems in Prolog. Of course, the set of actual production systems is a little small for a valid statistical sample, at least at the time and place of this writing - here in Gennany, and in the first days of 1989. But there are at least some systems I have seen running in real life commercial and industrial environments, and not only at trade shows. I can observe the most impressive one in my immediate neighborhood. It is installed in the Telephone Shop of the Gennan Federal PTT near the Munich National Theater, and helps configure telephone systems and small PBXs for mostly private customers. It has a neat, graphical interface, and constructs and prices an individual telephone installation interactively before the very eyes of the customer. The hidden features of the system are even more impressive. It is part of an expert system network with a distributed knowledge base that will grow to about 150 installations in every Telephone Shop throughout Gennany. Each of them can be updated individually overnight via Teletex to present special offers or to adapt the selection process to the hardware supplies currently available at the local ware- houses.

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