La femme de ménage voit tout

Freida McFadden

Description

"Incontrovertibly the most important book on mediation published in English in recent years (possibly EVER?)" Hew Dundas, Former President of the Chartered Institute of Arbitrators

"Great attention to detail, bringing together a life time experience! I will certainly be recommending it to people in Ireland who come on my training courses." Geoffrey Corry, Mediator and Trainer
"Put simply, it is a masterpiece." John Sturrock, Core Solutions Group

David Richbell is ranked fifth, internationally, in the top ten "Most Highly Regarded Commercial Mediators" by Who's Who Legal 2014

How to Master Commercial Mediation guides commercial mediators through every stage of their development, from novice to the aspirational standards of the master mediator.

Moulding, maturing and mastering
Split into three sections, this new title covers the essential skills and processes of effective commercial mediation for three levels of competence: Moulding for novices; Maturing for practising mediators and; Mastering for those who are at the top and wish to maintain their excellence.

Section one covers basic skills and process. It includes a case study that covers each phase of a typical mediation, and also covers typical challenges that may be encountered.
Section two builds on these basic skills and covers psychology in mediation, specialist sectors, ethics and intercultural mediation.
Section three looks at the personal and external development needed for mediators to become experts in their field. It includes contributions from mediators in every European jurisdiction describing the state of mediation in a particular jurisdiction and its place within that respective legal system as well as discussing further intercultural skills. It also looks at skills beyond mediation that can be used to help in dispute resolution.

Written by an experienced commercial mediator with specialist contributions from other renowned mediators How to Master Commercial Mediation is filled with expert, practical advice and tips. It also includes bullet point summaries, checklists, scripts of actual commercial mediations together with questions and answers.

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