- Retrait gratuit dans votre magasin Club
- 7.000.000 titres dans notre catalogue
- Payer en toute sécurité
- Toujours un magasin près de chez vous
- Retrait gratuit dans votre magasin Club
- 7.000.000 titres dans notre catalogue
- Payer en toute sécurité
- Toujours un magasin près de chez vous
VeriSM™ EBOOK
A service management approach for the digital age
Rob England, Suzanne D. van Hove, Randy Steinberg, Claire Agutter
68,13 €
+ 68 points
Description
VeriSM™ is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer.
It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age.
VeriSM™ is Value-driven, Evolving, Responsive and Integrated Service Management.
VeriSM™ is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age.
VeriSM™ is Value-driven, Evolving, Responsive and Integrated Service Management.
VeriSM™ is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
Spécifications
Parties prenantes
- Auteur(s) :
- Editeur:
Contenu
- Nombre de pages :
- 355
- Langue:
- Anglais
- Collection :
Caractéristiques
- EAN:
- 9789401802635
- Date de parution :
- 10-06-18
- Format:
- Ebook
- Protection digitale:
- Digital watermarking
- Format numérique:
