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Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (Cahps)
Denise D Quigley, Donna O Farley, Julie a Brown, Marc N Elliott, Han De Vries
Livre broché | Anglais
39,95 €
+ 79 points
Description
Using a structured consensus process, RAND worked with health plans to identify the specific issues of concern to them regarding the usability of CAHPS results for quality-improvement actions. Results of interviews with health plans confirmed their desire to have supplemental items available that they could use to collect more action-oriented data for quality improvement. In response to this issue, priority domains-coordination of care, access to care, information and materials, and customer service-and topic areas for item development were identified, and items for those areas were developed and field-tested.
Spécifications
Parties prenantes
- Auteur(s) :
- Editeur:
Contenu
- Nombre de pages :
- 78
- Langue:
- Anglais
Caractéristiques
- EAN:
- 9780833040022
- Date de parution :
- 15-10-06
- Format:
- Livre broché
- Format numérique:
- Trade paperback (VS)
- Dimensions :
- 216 mm x 278 mm
- Poids :
- 249 g
