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Get your team the training they need to improve patient satisfaction.

Instructor resources are available to qualified instructors. To request access please email NAEMT directly at education@NAEMT.org to make your request.

Changes in our nation's healthcare system are requiring EMS practitioners to explore new ways to deliver medical care, improve patient outcomes and reduce costs. Principles of Ethics and Personal Leadership (PEPL) provides EMS and mobile healthcare (MHC) practitioners at all levels with the knowledge and skills they need to effectively interact with patients and their families, other medical personnel, co-workers, supervisors, and the community.

The course provides students with a deeper understanding of the basic principles of ethical leadership and service to patients, as well as an awareness of the leadership challenges facing today's EMS and MHC practitioners. This course assists students in identifying their personal responsibility and accountability for ethical decision making and for the exercise of ethical servant leadership for themselves, their patients, and their profession.

Through course presentations, discussions, and learning activities, this interactive course offers essential foundational training that advances the professional development of participants.

Topics and skills covered include:

Personal and professional core values
Ethics and decision making
Duty to serve
Strategies for conflict resolution
Ambassadorship

The 16-hour PEPL course is accredited by the Continuing Education Coordinating Board for Emergency Medical Services (CECBEMS), and recognized for recertification requirements by the National Registry of Emergency Medical Technicians (NREMT).

This product, as well as many other NAEMT products, is available in additional languages and formats. Please contact your Account Specialist to learn more about all of our product options.

This course uses a variety of instructional methodologies, including: