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Getting to Sorry

The Art of Apology at Work and at Home

Marjorie Ingall, Susan McCarthy
Livre broché | Anglais
26,95 €
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Livraison 2 à 3 semaines
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Description

"A witty, useful guide" (People) to apologies, why they matter, and the healing power of saying you're sorry, from the dynamic duo behind the acclaimed SorryWatch site.

It's a truth universally acknowledged that terrible apologies are the worst. We've all been on the receiving end, and oh, how they make us seethe. Horrible public apologies--excuse-laden, victim blame-y, weaselly statements--often go viral instantaneously, whether they're from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better?

Marjorie Ingall and Susan McCarthy show us the way with this fresh book that is "philosophically deep, crisply reported, and funny as heck all the way through" (Clive Thompson, author of Coders). Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn't have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative.

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Parties prenantes

Auteur(s) :
Editeur:

Contenu

Nombre de pages :
368
Langue:
Anglais

Caractéristiques

EAN:
9781982163501
Date de parution :
02-01-24
Format:
Livre broché
Format numérique:
Trade paperback (VS)
Dimensions :
140 mm x 213 mm
Poids :
258 g

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