Description

Everything you need to know to solve tickets in Zendesk. Get started with Zendesk(c) with this easy-to-read book. This book is for beginners-no technical background required.

Do you need to learn Zendesk for your job?
You want to use Zendesk but don't know where to start?
Are you getting lost in the documentation?

This book is based on the best-selling course "Zendesk for Customer Service Agents".

Learn everything you need how to work on and solve tickets in Zendesk. It takes you from the basics to all the things agents need in their daily work. The chapters are in an order that makes sense and builds on what you learn at each step.

You will learn about

Zendesk basics and the user interface
What tickets are and where they come from
How to work with tickets and respond to customers
How to solve email tickets
Zendesk productivity tips and best practices

The author worked at Zendesk for five years before starting Guidoo Services(TM)-an official Zendesk partner specialised in implementing Zendesk for companies. He trained over 1.000 students in person and thousands more virtually through his online courses.