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- 7.000.000 titres dans notre catalogue
- Payer en toute sécurité
- Toujours un magasin près de chez vous
Be Amazing or Go Home
Seven Customer Service Habits that Create Confidence with Everyone
Shep Hyken
Livre broché | Anglais
21,95 €
+ 43 points
Description
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:
- Showing up ready to be amazing
- Being proactive
- Craving feedback
- Taking responsibility
- Embracing authenticity
- Focusing on excellence
- Turning misery into magic
Spécifications
Parties prenantes
- Auteur(s) :
- Editeur:
Contenu
- Nombre de pages :
- 232
- Langue:
- Anglais
Caractéristiques
- EAN:
- 9781640951495
- Date de parution :
- 01-10-19
- Format:
- Livre broché
- Format numérique:
- Trade paperback (VS)
- Dimensions :
- 140 mm x 213 mm
- Poids :
- 249 g
